(no subject)

[leujin]

You know what's really frustrating? Customer service. Especially when your cancelling something you didn't want in the first place because Capital One is sneaky (as an aside, don't get a Capital One credit card. They call once a week offering some new stupid thing we don't need).

Seriously, I just got off the phone with one the aforementioned stupid things I don't need. I knew it wouldn't be painless. They usually say "well, we can offer you this reduced rate!" and you counter with "I really don't want the service, thank you. Please cancel," and that's the end of it.

Not this guy. We countered no less than 4 times with him offering a reduced rate and me saying "no, just cancel it."

I literally said "Please just cancel the service and don't offer me anything more. I don't want the service. I understand what it offers but I do not want it." He STILL offered me a reduced rate.

I understand that they're just doing their jobs, but when somebody says "cancel it and don't offer me anything else" that should be a hint that they aren't budging.

From now on when I cancel something like this I'm just going to lead with "I want to cancel and I really don't care what you have to offer me, because the truth is I got swindled into this service, and it's something I never wanted in the first place."

Evil credit card companies.

Comments

[fidgetspin.livejournal.com]

My boss is a master at this. He always tells them that everytime he calls he gets the same runaround and this time he's recording the idiotic conversation for youtube so they can keep offerring all they want, he's just going to keep saying no and getting more youtube views the longer the rep wants to keep talking.